When Words Aren’t Enough: Integrating RCA and SOLVE for Safer Responses
In many human service environments, verbal de-escalation is essential — but not always sufficient. Some settings involve elevated risk where staff may face the possibility of physical violence despite best relational efforts. Recognizing this reality, the Response Centred Approach (RCA) has partnered with SOLVE Canada (Strategies of Limiting Violent Episodes) to offer a more complete, trauma-informed approach to safety.
This partnership bridges a critical gap: supporting staff not only to prevent and de-escalate crises verbally, but also to respond safely and ethically when physical risk cannot be avoided.
A Shared Philosophy of Safety and Dignity
RCA and SOLVE are grounded in aligned values. Both emphasize prevention, proportional response, and respect for the dignity of all involved. Physical intervention is never framed as punishment or control, but as a last-resort safety measure within a broader relational and trauma-informed framework.
RCA provides the foundation — understanding behaviour through The Landscape, responding in the moment using Validate–Coach–Respond (VCR), and creating STAR Environments that reduce crisis over time. SOLVE builds on this foundation by teaching physical competencies that prioritize safety, awareness, and minimal force when verbal strategies are no longer effective.
When Verbal De-Escalation Is Not Enough
Some agencies serve individuals whose histories, environments, or current stressors increase the likelihood of physical escalation. In these moments, staff require skills that protect everyone involved without undermining trust or retraumatizing clients.
SOLVE training equips staff with practical, trauma-informed physical strategies that align with RCA principles — ensuring responses remain intentional, proportionate, and grounded in care.
Why the Partnership Matters
Together, RCA and SOLVE offer an integrated model of crisis support: one that recognizes the full continuum of risk while maintaining a strong commitment to relationship, dignity, and accountability. Agencies benefit from a clearer, more consistent approach to safety — and staff gain confidence knowing they are supported with both relational and physical tools.
Ultimately, this partnership reflects a shared belief: safety is not just about managing risk, but about how we respond when things are hardest.
